RETURN POLICY

At ROMAA, we take pride in crafting bespoke and ready-to-wear creations with precision and care. While we strive for excellence, we understand there may be instances where returns are necessary. Below is our Return Policy to guide you:

Eligibility for Returns

Custom and Made-to-Order Items: As these products are tailored specifically for you, they are non-returnable and non-exchangeable. Ready-to-Wear Items: You may exchange or receive store credit for these items within 7 days of delivery, provided they remain in their original, unused condition with all tags attached. Accessories and Sale Items: These purchases are final and cannot be returned or exchanged.

Conditions for Returns

To process a return, the item must be unworn, unused, and in the same condition as received. It must include all original packaging and tags. Proof of purchase, such as a receipt or order confirmation, is required.

Initiating a Return

To start the return process, contact us within 7 days of receiving your order at care@romaa.com. Provide your order details and reason for the return. Once approved, ship the item to the address provided. Customers are responsible for return shipping costs.

Non-Eligible Returns

Returns will not be accepted for items that have been altered, misused, or damaged due to improper care. Additionally, products without proof of purchase cannot be returned.

Contact Us

For further assistance, reach out to our customer care team at:

Email: care@romaa.com 

Thank you for choosing ROMAA. We value your understanding of our policies and are committed to providing exceptional service.